Frequently Asked Questions

What is the quality of your carbon fiber like?

Our carbon fiber parts designed specifically for Mercedes vehicles are of excellent quality. We focus exclusively on crafting carbon fiber components tailored to Mercedes models, ensuring a precise fit and superior performance. Your satisfaction and trust in our products for your Mercedes is essential to us, and we strive to deliver the best quality components to enhance your driving experience.

Where are your products primarily manufactured?

The majority of our products are proudly manufactured in the USA, Germany, and Taiwan. We have dedicated years to meticulously selecting the best manufacturing partners, ensuring the highest levels of precision and attention to detail in the production of our items. This commitment to quality and craftsmanship is at the core of our mission to provide top-notch products to our valued customers.

Do you recommend professional installation for your products?

Yes, we highly recommend professional or experienced installers for our products. While many of our items can be installed at home, we want to emphasize that we are not liable for any incorrect installation or damages that may occur during the installation process. To ensure the best results and to prevent potential issues, we encourage customers to seek the expertise of professionals who are knowledgeable in the installation of our specific products. This helps to guarantee a safe and successful installation while preserving the quality and integrity of our items.

Do you do sponsorships?

Yes! Send us a DM on Instagram and we'll get you hooked up!

Do you offer custom-made items?

Yes we do! Just send us a DM on Instagram or fill out our Contact Us form and we can fulfill your request.

What is your policy for product returns and replacements?

Our return and replacement policy is as follows:

  • If a product arrives damaged or defective, we will promptly replace the item at no additional cost to you.
  • If you receive a product and decide you no longer want it, we offer a 10-day window from the day you receive the item to initiate a return. Please note that a 20% restocking fee is applied to all returns. This fee covers the time spent packing the items, payment processing fees, and time spent restocking.
  • Customers are responsible for covering the shipping cost of returning the item to us.

To process a return, please reach out to us via our contact form or email, providing your order number. Our team will guide you through the return process and assist you accordingly to ensure a smooth and efficient experience. Your satisfaction is important to us, and we strive to address any return requests with the utmost care and professionalism.

Can you ship orders outside of the USA?

Yes, we can ship orders outside of the USA. To get a shipping quote for international orders, please contact us with the specific parts you need and provide your shipping address. You can reach out to us through our "Contact Us" page or the preferred communication method on our website. Our team will promptly respond with a shipping quote tailored to your location and requirements, ensuring a smooth and efficient ordering process for international customers.

What is the expected processing time for my order after it is placed?

The typical processing time for your order is 2-4 business days until the item ships.

Please note that some items are made to order, and the production time for these items may vary. If your order includes made-to-order items, the shipping timeline may be extended accordingly.

We strive to provide accurate estimated delivery times, which will be communicated to you during the checkout process. Additionally, you will receive a shipping confirmation email with tracking information once your order has been dispatched. If you have any specific questions about the shipping time for your order, please don't hesitate to reach out to our customer support team for assistance.